RETURNS, EXCHANGE & SHIPPING

We want you to be satisfied with your Cellreon purchase. You may return or exchange Cellreon merchandise, for a 100% money-back guarantee, within 14 days for merchandise purchased online at cellreon.com or within 14 days for merchandise purchased at any Cellreon retail store.

 

CELLREON.COM PURCHASES:

Merchandise purchased online at cellreon.com can be exchanged or refunded by mail within 14 days from the original purchase date. Online purchases returned will receive a refund of the price of the item and any applicable taxes issued in the original form of payment used to purchase the item. Shipping costs will not be refunded unless the item is being returned because it is damaged or defective. To start your return/exchange process, please contact customer service [email protected] or call 213-738-8000 with your order number and reason for return/exchange. Once contacted, customer service will provide you with further instructions. Please note that returns and exchanges will be processed within two to four weeks from the time the items are received at our warehouse. Orders shipped to an apo/fpo address are ineligible for a complimentary return label.

 

CELLREON RETAIL STORE PURCHASES:

Merchandise purchased at any Cellreon retail store can be exchanged or refunded in store within 14 days with an original Cellreon retail store receipt. Refunds will be made using the original method of payment. if the original method of payment is unavailable or if you are returning an item using a gift receipt, a merchandise credit will be issued.

 

ALL OTHER PURCHASES:

For merchandise purchased with one of our other cellreon retail partners, please return to the original point-of-purchase to determine eligibility for refund or exchange.

SHIPPING

All orders are processed and shipped within 2-3 business days.

Expedited shipping orders placed by 12:00 PM (PST) will be shipped same day.

Shipping rates vary based on shipping method selected, weight of package, and location.

Packages are shipped from Los Angeles, CA 90010. Please visit www.usps.com for shipping estimates to your location with varying weights.

USPS Priority Mail generally takes 4-5 business days from east to west coast. 24-48 hours processing time, you can expect to receive your order within 5-7 business days.)

International shipping available via DHL. Please call/e-mail for estimate price/availability.

Cellreon.com is not responsible for packages lost by shipping carrier. Please purchase extra insurance by leaving an order comment.